Customer Login 410 578 1919

Return/Exchange Policy

If for any reason you are not satisfied with your purchase and choose to return item(s),  Shop at Baltimore Clayworks will issue a refund with less shipping fee.  The purchaser must contact Baltimore Clayworks within 15 days of receipt of the product with the wish to return or exchange the item, and request return authorization and instruction.  The product must be returned to Baltimore Clayworks within 30 days of it being received.  

The return requires the product to be returned in its original packaging material, in the original condition.  Baltimore Clayworks reserves the right to accept a return without refund for any product that is damaged.  

The purchaser is responsible for assuring the product is returning to Baltimore Clayworks on the time schedule.  

The purchaser is responsible for the return shipping to Baltimore Clayworks. 

Any refund transaction will be processed using the same credit card used for the original purchase. 

If you have any questions, please call us at 410.578.1919. 

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